Welcome to Sandra Robertson Pottery Designs and Thank You for your visit.

To understand how this site works I have outlined some general terms, please feel free to contact me if you would like any further information.

Personal information will be requested to finalise your purchase and will not be used for any other purpose other than fulfilling or caretaking an order, mailing of product news or special offers and will be stored and used strictly in confidence.

Financial transactions are processed through PayPal at Oz-e-artcraft Pty. Ltd., my registered company under the Corporations Act in Queensland, Australia. ACN: 37 119 766 111.

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Copyright

All rights reserved for this site under The Australian Copyright Act. The pottery, designs, logos, text, images, graphics, sound files, animation and video files are all subject to copyright and other intellectual property protection. Photos may not be used without permission. Objects may not be copied for commercial use or distribution, nor may be modified or reposted to other sites.  Contact me for marketing and media enquiries.

Prices

All prices and orders are in Australian dollars ($AUD); include GST and are subject to change without notice. International orders are excluded from GST though are subject to legislation of the destination country. Postage and handling charges are not included in the item pricing and are calculated upon checkout.

Payment Method

The shopping cart directs you to PayPal website for Oz-e-artcraft Pty. Ltd. If you do not have a PayPal account you can pay with your credit card. Please refer to PayPal terms and conditions.

Please contact me if you wish to pay via Direct Debit for account details.

Terms and Conditions

By accessing and browsing this site, you accept, without limitation or qualification, the Terms and Conditions for Sandra Robertson Pottery Designs. The site is provided on an “as is” basis and makes no representations or warranties, of any kind, expressed or implied, as to availability, description, suitability of use, or the price of any of the products  or product descriptions listed. It is not provided with the intention that you will rely on the information for any purpose.

While all care has been taken to ensure that the information presented on this site is accurate, changes and/or errors may occur. Sandra Robertson Pottery Designs reserves the right to make changes at any time without notice in description, materials, equipment, specifications and availability. And accepts no liability for any errors, nor does it accept liability for any loss caused, whether direct, indirect, or consequential, however arising.

This website uses some cookies. They contain information that is of a statistical nature only, assisting the user experience and is not able to identify individual website users.

 Refund

If you are not 100% satisfied with your purchase, you can return the product and get a full refund or exchange the product for another one of the same value, be it similar or not.

Notification is required to Sandra Robertson Pottery Designs within 24 hours of receipt of product and you can return a product for up to 7 days from the date you purchased it. Any refund or damaged product being returned is at your cost, and in the original packaging and postage method. Refund products must arrive in the same condition as you received it.

However any custom made orders cannot be refunded.

Shipping

Shipping costs are calculated on check out for Australian orders and will be sent within 2/3 business days from the time you place your order.

International orders are on request and contact me for a draft shipping quote. Delivery will depend on the delivery or tracking method chosen.

Sandra Robertson Pottery Designs holds no responsibility for incorrect orders or incorrect address made by the purchaser and shipping charges will apply for resent orders.

If your delivery has arrived and is damaged please contact us within 24 hours of the receipt of the product; otherwise a returns claim will be unsuccessful (see refund).

Privacy Policy

Sandra Robertson Pottery Designs (this Service) takes your privacy seriously. This privacy policy describes what personal information is collected and how it is used.

All web servers track basic information about their visitors. This information includes, but is not limited to, IP addresses, browser details, timestamps and referring pages. None of this information can personally identify specific visitors to this site. The information is tracked for routine administration and maintenance purposes.

Information Collection and Use

While using this Service, I may ask you to provide certain personally identifiable information that can be used to contact or identify you. Personally identifiable information may include, but is not limited to, your email address, name, phone number, postal address (“Personal Information”).

Log Data

I collect information that your browser sends whenever you visit this Service (“Log Data”). This Log Data may include information such as your computer’s Internet Protocol (“IP”) address, browser type, browser version, the pages of this Service that you visit, the time and date of your visit, the time spent on those pages and other statistics.

Cookies

Cookies are files with small amount of data, which may include an anonymous unique identifier. Cookies are sent to your browser from a web site and stored on your computer’s hard drive.

I use “cookies” to collect information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of this Service.

Service Providers

I may employ third party companies and individuals to facilitate this Service, to provide the Service on my behalf, to perform Service-related services or to assist me in analysing how this Service is used.

These third parties have access to your Personal Information only to perform these tasks on my behalf and are obligated not to disclose or use it for any other purpose.

Security

The security of your Personal Information is important to me, but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While I strive to use commercially acceptable means to protect your Personal Information, we cannot guarantee its absolute security.

Links to Other Sites

This Service may contain links to other sites that are not operated by me. If you click on a third party link, you will be directed to that third party’s site. I strongly advise you to review the Privacy Policy of every site you visit. I have no control over, and assume no responsibility for the content, privacy policies or practices of any third party sites or services.

Children’s Privacy

This Service does not address anyone under the age of 13 (“Children”).

I do not knowingly collect personally identifiable information from children under 13. If you are a parent or guardian and you are aware that your Children has provided me with Personal Information, please contact me. If I discover that a Children under 13 has provided me with Personal Information, I will delete such information from the servers immediately.

Changes to this Privacy Policy

I may update my Privacy Policy from time to time. I will notify of any changes by posting the new Privacy Policy on this page.

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

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Contact

If you have any questions about this Privacy Policy, please contact me.